1. How does the subscription work?
Once you choose your preferred box size and flavour, you'll select your delivery frequency. As long as your order is in by every Sunday evening, we'll have it shipped that week.
2. How do I manage my subscription?
You can manage your subscription through your online account. This allows you to update your delivery address, payment information, skip a delivery, or cancel your subscription altogether. The
3. What if my dog doesn't like a particular flavour?
We want your dog to love their food! If they don't enjoy a particular flavour, simply contact us and we'll be happy to help you find a suitable alternative. If your dog isn't fussy, we highly recommend The Butcher's Select!
4. Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription at any time through your online account or by contacting us at hello@thepetbutcher.com.au
5. Is there a minimum commitment period?
There's no minimum commitment period. You can cancel your subscription whenever you wish.
6. What is our cancellation policy?
To cancel your subscription, simply notify us before your next scheduled order date. You'll receive and be charged for any orders already processed.
7. Where do we deliver?
Our subscriptions are currently only metro South Australia. We're continuously expanding our delivery network, so check our website for updates.
8. Can we pick up the orders instead of having it delivered?
Unfortunately this is a delivery-only subscription service out of our production facility in Hindmarsh.
9. So - what's in the box?
Each box contains the following. All meals are delivered fresh to your door.
- Small Dog - 7 meals & 1 loaf
- Medium Dog - 7 meals & 2 loaves
- Large Dog - 14 meals & 1 loaf
- XL Dog - 21 meals & 2 loaves
10. Anymore questions?
Contact our support team at hello@thepetbutcher.com.au - we'll be happy to help accommodate.
